www.burj-bigart.com sells tickets on behalf of promoters, who are responsible for the event organization and management.
www.burj-bigart.com takes an understanding approach to refunds and acts as an escrow between the customer and event organizer, below rules are applied to all ticket purchases unless stated otherwise on the ticket.
Customer can apply for a refund in below scenario
Event date change (not time)
No show of main artist
In all other circumstances once customer has collected the paper ticket from www.burj-bigart.com it will be Promoter’s duty to refund the ticket if an issue arises. Promoters refund policy will apply in this case. www.burj-bigart.com therefore will not be held liable to refund the tickets.
All refunds will be made minus 5% transaction fee which is charged by the processing bank.
To gain a refund on tickets for a cancelled or rescheduled event please contact us via support section please make sure to give us your transaction number, ticket numbers, email address, full name and telephone number.